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1. Why do the Resume and Letter Builders look different?

Our new Resume and Letter Builders launched on 8/18/20! Things may look a little different, but all of your documents are still there - the tools and functions are just modernized. And, you can now use the Resume and Letter Builders on tablets and mobile devices!

Some new features:

  • Create Multiple Positions Within the Same Company
  • Insert Columns (Up to 3 in a Section) with or without Bulleted Lists
  • Drag and Drop Section Sorting
  • Expand and Collapse Each Section As You Work On It
  • Auto Spell Check As You Type
  • Enhanced Tips and Sample Phrases
  • Edit Any Heading Name
  • "Publish" Functions (Print, Download, Email, Fax, Webpage) and Templates are Now Located in "Preview" Mode

You can click on the light bulb icon in the toolbar anytime to open "Tips" that will walk you through all the new functions. Simply click the "x" in the top right corner of any Tip to close Tips.

2. Can you tell me more about the Trial Account?

The Trial Account is our "try before you buy" membership level.

With your Trial Account, you'll be able to access:

  • Easy Resume Builder
  • Tips and Sample Phrases
  • Custom Resume Templates
  • Prewritten Letter Templates
  • Job Search
  • Ability to duplicate, modify, and save multiple versions
  • Instant onscreen updates and previews
  • Secure, private storage on our servers
  • 24/7 access to your documents from any computer

Once you've tried the tools, you can upgrade to a Monthly or Annual Membership for just $14.95/month, or $59.95/year. (The Annual Membership is only $4.99/month billed annually, and a free resume critique is included!) NOTE: Our Memberships are billed on a recurring basis, monthly or annually, until cancelled. Any documents you create and save in your Trial Account will still be available after you upgrade.

As a Monthly or Annual Member, you'll be able to Print, Download, Email, and Fax your documents right from our site. You'll also have access to Interview Tips, including exclusive advice from hiring managers and our expert one-on-one support. Go ahead and create your free resume today!

And remember to reference the Career Corner and Pongo Blog during your job search for valuable tips and advice.

Have a question? Email us or call 1-866-486-4660.

3. Can I add and remove headings on my resume?

To Add a Heading: Click the "Add Section" button at the bottom of your resume. You can choose from a list of headings, or create your own custom heading by typing it in the "Custom Section" field at the top of the "Add Section" screen and clicking "Save". The heading will appear at the bottom of your resume. Use the "Move Section" drag and drop function to relocate the heading to where you want it on your resume. Heading names can also be edited by clicking the "Edit Heading Name" icon to the right of the heading name.

To Remove a Heading: Click the Trash Can icon ("Remove Heading") to the far right of that heading. NOTE: If you delete the heading, you will be permanently deleting all content within that section, so if you want to paste that text into new heading, make sure to copy it (using keyboard command) before deleting the heading.

4. How do I make a copy of my Resume or Letter without overwriting
the original?

Open the original Resume or Letter, then click Duplicate (4th icon in the toolbar) and Name the new document. Be sure the name is different from the original name.

HINT: Choose a name that will help you identify this document later. For example, TJX Sales Rep, rather than just Version 2.

You now have a separate copy that you can edit, and your original stays the same.

Ideally, you should do this each time you apply for a different position, so you can customize the resume to match the employer's specific criteria.

5. How do I reactivate an old account?

When you log into your account (by clicking LOGIn in the upper right corner of the screen) you will arrive at your Account page, where you can reactivate your Membership. In the "Reactivate Membership" section, simply choose from a Monthly or Annual Membership (click the Reactivate button), update your credit card information and click Reactivate.

You can also reactivate your account by phone by calling 1-866-486-4660.

6. How do I save the resume to my computer?
  • With your resume or letter open in Preview mode, click the "Download" button.
  • Determine the Download option you need (PDF, Word or Text) and click the "Download" button to the right of that option.
  • When the document is ready, you should see a message indicating, "Your document is ready for download". Click the "Click Here" link.
  • A new window will open asking whether you would like to Open or Save the document. Select the Save option and choose a location on your computer to save the file. Your download should now be complete.
7. I need help with what to say on my resume.

We provide tips and sample phrases, which you can always find by clicking on the icon in each section of your Resume or Letter.

8. How can Pongo help me get a job?

A Pongo Membership gives you all the tools and expert support you need to excel in your job search:

  • Professional resume templates and layouts with tips and phrases to help you along the way
  • Sample cover, follow-up, thank you and acceptance letters
  • Ability to duplicate, modify, and save multiple versions
  • Instant onscreen updates and previews
  • Secure, private storage on our servers
  • 24/7 access to your documents from any computer
  • Job Search Tool to help you locate your dream job(s)
  • Expert one-on-one support
  • Interview Tips, including the inside scoop from real Hiring Managers

With Pongo, writing a resume isn't the only goal. We'll take your job search to the next level and help you get the job you want.

9. Can I see where I've emailed my resumes and letters?

Yes! Simply click the View Activity/Tasks link in the Resume or Letter listing. For each resume and letter, you'll see a list of to who, where and when you've emailed and faxed your resume. You can also add your own entries here for snail-mailed and hand-delivered resumes and click the Add Task icon to set follow-ups and reminders.

With Pongo, everything you need is in one place!

10. How do I get a professional to write my resume and letters for me?

You can find our Professional Resume and Professional Letters services under the Plans menu.

For Professional Resumes, you will be presented with three options: Entry Level, Experienced and Executive. Select the one that best fits your background and complete the process. Once you've completed and submitted our Professional Resume Questionnaire, you'll have your expertly written resume in your email in-box in about 3 business days (not including weekends or holidays).

For Professional Letters, your options are Cover Letter, Follow Up and Thank You. Our professional writers will write a letter highlighting your skills and experience that will be easy for you to edit and use for multiple positions. Or, to get your foot in the door for that job you really, really want to land, we can write a completely custom letter targeted to that specific position and hiring manager. Simply select the letter you need and complete the process and Professional Letter Questionnaire. Your writer will be in touch with any questions and you'll have your letter within 2 business days!

NOTE: If you order both a resume and letter, we will work on the resume first and fulfill both documents at the same time (in about 3 business days).

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