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Entire Pongo Resume Customer Support Team Earns Certified Professional Resume Writer (CPRW) Status

NORTHBOROUGH, Mass. — Pongo Resume, the premier full-service online resource for job seekers, has achieved its goal of a Customer Support team made up exclusively of Certified Professional Resume Writers (CPRWs). Having completed the training and certification process, Pongo’s support specialists are well versed in the rules and best practices of resume and cover letter writing.

In today's tough job market, job seekers may find it difficult to write resumes that land interviews. When Pongo members contact the Customer Support team for help, they can receive an unparalleled level of expert feedback and guidance from any member of the team as part of their standard membership.

"Late last year we asked our customers what additional services we could offer to assist with their job search, and there was an overwhelming need for feedback from an expert in resume and cover letter writing," says Jeff Provost, Customer Support Manager at Pongo. "We listened to the voice of our customers and made it a top priority to train and develop our entire Customer Support team so they could earn the CPRW designation and meet that need. We strive to provide our customers with cutting-edge technology to help them with their job search, and now our entire Customer Support team can provide an even greater level of service and truly help our customers secure that next job."

The Certified Professional Resume Writer designation is awarded by The Professional Association of Resume Writers & Career Coaches (PARW/CC).

About Pongo Resume:
Pongo Resume is a premier, full-service online resource for job seekers. The Pongo Resume web site provides all the tools and support needed to write professional resumes and cover letters, ace tough interviews, and secure a great job. Pongo users generate over 100,000 resumes per month. Privately held and headquartered in Northborough, Massachusetts, Pongo Resume currently has more than 6 million registered users and averages over a half-million unique visitors per month. In 2009 and 2010, Pongo was named to the Inc. 5000 list of America's fastest-growing private companies. For more information, visit or call 866-486-4660.

Pongo Resume can also be reached through Facebook and Twitter.

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