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 Pongo's commitment to customer support is one of the things that truly sets us apart.
Every member of our Customer Support team is trained and certified through the Professional Association of Resume Writers.
Live help is available Monday to Friday, 9:00 a.m. to 5:00 p.m. (EST) to assist you with questions or account issues via live chat, e-mail, or telephone (866-486-4660). After hours, you can leave a voice mail or e-mail message, and a Customer Support Specialist will get back to you within a business day.
If you have a Twitter account, you can also speak directly to members of our Customer Support team by following the Ask_Pongo handle. Feel free to tweet with them about Pongo's services, resume writing, or job searching general.
You can view transcripts of your past chat sessions or copies of your e-mail support correspondence by logging in to your Pongo account and clicking My Account, then Support Requests.
It's challenging to write resumes and cover letters and prepare for job interviews, but the friendly Pongo support team is trained to answer your questions and help you get the most out of your Pongo tools and resources.
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