- How to Nail the Phone Interview
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Bowl 'em Over in the Phone Interview
Could Your Name Hold You Back?
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Bowl 'em Over in the Phone Interview

Out of the scores of resumes and cover letters employers receive for each opening, they might select about a dozen good candidates, then conduct phone interviews to further narrow the field. Based on the phone screening process, they eliminate all but three or four finalists and schedule in-person interviews. In this Learning Center article, you'll find practical tips to excel during the phone screen and boost your chance of getting a face-to-face interview, putting you one step closer to a job offer.

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Could Your Name Hold You Back?

Your qualifications are solid, your resume is well designed, and you target each employer's specific needs. In short, you're doing everything right. So why are you not getting interviews? Believe it or not, it could be your name. Research has shown that job candidates with ethnic or hard-to-pronounce names get fewer replies than those with more "white-sounding" names. This post from the Pongo Blog addresses the issue of name discrimination in the hiring process.

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When you write a professional summary on your resume, emphasize the 3 or 4 key points you really want the employer to notice. Put them in a paragraph or bullet list, and match the terminology from the job ad.

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Q&A
QUESTION: Can I create my own custom heading on a resume?
ANSWER: Yes. Log in to your Pongo account, open your resume, and click the Headings button. Type your desired heading into the Custom Heading field and click Add Heading. The new heading will appear at the bottom of the Assigned list. Use the up and down arrows to rearrange the order of headings. Click Save. You'll see the new heading on your resume template. Read more ...
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