Pongo Resume

Today's post is written by guest blogger Ronnie Ann, an organizational consultant specializing in business process improvement, project management, and workplace coaching who can be heard from on her own blog, Work Coach Café. She has held many jobs of all kinds in the public, private, non-profit, and academic sectors. Apart from watching really bad TV, eating pizza, and enjoying her beloved Brooklyn — her favorite pastime is helping people make sense of the oft- inscrutable world of work.

So, you've done everything right. You took your old resume, followed all the advice on this blog and elsewhere, and made it sizzle with both visual appeal and the essence of all you offer an employer. You also created a perfectly targeted cover letter that only a socially maladjusted cheese-eatin' rat could reject.

And then, after being called in for an interview, you aced it! She shoots. She scores! How could you miss? You had them eating out of your hands. You even got an extra-warm handshake from the CEO telling you he was definitely in your corner. You're already imagining how to decorate your new cubicle and where to go for lunch with your new office buddies as you send your perfectly worded thank you notes.

And then — nothing! You wait. A week passes. Still nothing. And another week. Silence. Maybe a few crickets. But nary a word from the very people you assumed would be your new BFFs. Nada. Zilch.

And so you begin to think about all the things you must have done wrong — and you replay the interview endlessly in your mind, examining each excruciating detail. What was it? How could you have screwed up so badly? Oh the horror. The searing pain.

And then you decide it's not you at all. It's them! And you get really, really mad. Horrible human beings making you suffer — on purpose. Don't they know how heartless this is???

But then the realization hits you like a cold hammer: It's not just torture. They've rejected you outright and don't even have the courtesy to let you know. The very same people you already had Christmas gifts picked out for!

So what's the real story?

Let me take you behind closed doors and clue you in to what really might be going on. In some cases, the answer could be as simple as "you didn't get the job and they didn't tell you." That happens. But there are many times when absolutely nothing's wrong and it just takes longer than you'd ever imagine. Sometimes months! And it's not about you at all — or even them. It's (scary music plays) THE HIRING PROCESS.

While you wait in agony for that crumb of communication, here's what might be going on:

• Sometimes HR controls all communication and that means people you write to are advised not to respond to individual candidates. Why? It could be a mandate from legal to prevent any miscommunication. (A poorly worded response from the company could be construed as an offer when none exists yet.) Or it could simply be HR wanting to call all the shots. It happens.
• Someone critical to the process (aka SCTTP) may be sick or called away. Why not work around the person? They could, but sometimes the company prefers to wait for the sake of continuity — even if that means you wait too.
• Our SCTTP may suddenly have been put on a top-priority project that's taking all their time. Even if they said they want to hire quickly, the hiring process can get put on the back burner. I've seen this many times.
• Our SCTTP has been fired or quit and must be replaced first.
• The department is going through a reorganization — again.
• The job is being rethought and possibly needs to wait for HR to approve a reclassification. Why? Sometimes they find a specific candidate (maybe you) whose skills are even more suited to their needs than their original concept. Or they find two people they like and decide to split the job into two different positions.
• Hiring may require numerous people who did not interview you to sign off on various steps of the process. Meanwhile, you wait.
• Sometimes it simply takes weeks to find room on everyone's calendar for the next round of interviews.

These are all things you'll never know about. I once waited four months for an interview with only a few emails exchanged in between. And I was the top candidate!

So, next time you're stuck in the waiting game, other than sending an occasional note or making a phone call, your only real job is to wait. And breathe. And do your best to stay sane.

Good luck finding the right job for you!

Ronnie Ann

Have you ever had a great job interview, felt certain an offer (or at least another interview) would be forthcoming, then waited, and waited - and waited for the next step to occur? How did it make you feel? What did you do? Please let us know below in the comments section.

RELATED LINKS

Never Go to a Job Interview Without These 10 Things
Stand Out in a Rough Job Market: Part II — Interviewing
When Bad HR Happens to Good Job Seekers

Thanks for the trip behind the closed doors, Ronnie Ann! I've certainly been on the other side of those doors before. It's helpful to hear why things take so long sometimes. On the other hand, it's also certainly fine after, say a week or so, to make a call or send an email to your main contact there and ask how things are going in the search. Be sure to reiterate your interest in the position in a positive, non-desperate way and thank the contact for his or her time.

Really useful post Ronnie Ann! Especially helpful with so much anxiety associated with work these days. I think, more than ever, people at every level are simply overwhelmed. Either they are carrying extra work because of layoffs and cutbacks or just stressed out from the current tense workplace environment. These factors may account for additional delays in the hiring process. Then there is just poor communication, which unfortunately, is more common than ever. Cultivating patience is one of the most important sills we can develop in these times.

Perfect timing for this blog!

In fact, I sent my resume in for a job last month and was interviewed 2 weeks ago this Wednesday. Thought I had a great interview, though short, only 30 minutes (which I heard was typical with this person)... and she said I'd hear back by late last week or early this week.

I am lucky enough to have a friend who works in the same dept. Unfortunately, I just received word that "They had a second interview with someone on Thursday, and were supposed to continue early this week "with the rest".

I really believe this job is right up my alley and I'd like my career to head in this direction - if only given a chance!

Why can't they just shoot me an email to say it's over or if it's possibly not?? I try to be patient but some days I just can't help it!

PS: Also... another pet peeve. I hate when companies can't even tell you where in the hiring process they are, if asked! Throw us a bone so we aren't waiting forever just to find out if we are "the one!"

Thanks for the comments everyone. Appreciate your thoughts. And Kathryn I just had to let you know how much I can relate to what you're feeling. Yes...I wish companies made it a habit to keep everyone informed, but for the most part, they just don't. Sigh.

BTW...in this case, it would be ok to call just to check. At least you'd know for sure. Hope you wind up getting that second interview after all. If not...please take that frustration and turn it into determination not to stop until you find the right match for you!

Good luck.

Ronnie Ann

I receintly was called back for a second interview. I was old that the proper edicut was to wait atleast 5 business days before inquiring about the process. I received an email back stating that a decision has not been made but the second interviewer, (who I would be reporting to) was very impressed by my qualifications. I took this as a positive but still wonder, if he is so impressed, why hasn't he made the decision to hire me what is he waiting for?

I am thankful for this. I guess I am being impatient, waiting two weeks and fearing the worst. I wrote thank you notes, put them in the mail --the day after the interview. Waited two weeks and wrote a short email "checking in" and said if they had any other questions to feel free to contact me. That was on Thursday. No word on Friday and nothing in the mail either. I will still continue to wait, but it is frustrating that they can't write back with something....

I want to know one thing that What would be better for someone who has had several jobs and gaps in employment? Should I use an Objective or just the Summary. Currently, I have both since I am seeking positions within a general field such as customer service or sales? Thanks in advance and I am sure you will help me as soon a possible..

The timing could not have been more perfect. It's been 3 days since I went for a second interview. From a list of 3 candidates in the first interview, I was the only one invited for the second one to meet with the top management. There's no word thus far, and it's totally nerve wrecking I mist admit. Thanks Ronnie Ann for the article. I guess my only real job is to wait... and that's what I'm doing.

So glad I stumbled on this article! (Not that it makes the waiting any easier!) After all the great tips from Pongo, I posted a resume late one night. I got an email the next morning to set up a phone interview. The next day, I did the phone interview - followed all the tips - did great! Later that day, another email asking if I could do an in-person - just 2 days later. Went GREAT! Even I was impressed with how great the position matched up! I was told to keep in touch with the recruiter - no problem. Sent thank you notes - and then kept up with him via email. This process started May 3. It's June 19.. and last Tuesday he was suppose to email me with second round interview information.... and nothing. Then I see the position posted online again. UGH! Im keeping my options open, and waiting.... (is the hardest part!)

I loved the humor in your article Ronnie Ann! I am also stuck in the dreaded waiting period. It's only been a couple of days since I had my second round of interviews and while I felt somewhat positive, every moment that I hope to hear something and don't fills me with more and more doubt. This second time around I interviewed with four people and have now had time to scrutinize every syllable that came out of my mouth during those interviews. Hoping for the best BUT preparing myself for for possible disappointment...

Thanks ronnia ann.. i'm a fresh graduate and ive been waiting for almost 2 months for 3 job applications from 3 top companies.. im close to thinking that maybe i wasnt good enough until i read your article. Thanks.

Hi, its funny cause its almost like you read my mind, im going through exactly the same thing you are explaining and its eating away at me.I haven't done much but, wait because the manager told me i would receive a second interview yesterday but never got the call so im not sure what to do wait or call and see what happened i do not know what to do?