The automated Support Request ticketing system allows us to be very efficient in responding to customer requests. 

Each time a user submits a question, s/he automatically receives a Support Request "ticket number" for tracking purposes. That number allows any member of our Customer Support team to view the entire history of that specific ticket at any time.

We receive hundreds of requests each day, and our Support Request ticketing system means that any team member can determine the status of your support question and respond rapidly.