Customer Support: Why can't I find the e-mail response to my Support Request?

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Why can't I find the e-mail response to my Support Request?

If you did not receive our e-mailed response, one of these situations may have occurred:

Your e-mail system misinterpreted the message as junk and redirected it into your SPAM or junk e-mail folder, or
You registered your Pongo account with a different e-mail address, and our reply went there.

The good news is, in addition to e-mailing our support responses, we also post them online in your Pongo account.

To review your Support Request response online:

Log in to your Pongo account.
Click the My Account link at the top of the page.
Click View Support Requests.




Have a question that isn't on the list? Create a Support Request!


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This service was an excellent guidance tool for me, since I haven't done this for many years. It really led me through the resume writing process step-by-step to make sure I didn't forget any important information along the way. I was really pleased with the service and would highly recommend it to anyone! - James C.