If you did not receive our e-mailed response, one of these situations may have occurred:

• Your e-mail system misinterpreted the message as junk and redirected it into your SPAM or junk e-mail folder, or
• You registered your Pongo account with a different e-mail address, and our reply went there.

The good news is, in addition to e-mailing our support responses, we also post them online in your Pongo account.

To review your Support Request response online:

1. Log in to your Pongo account.
2. Click the My Account link at the top of the page.
3. Click View Support Requests.