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If I fill out a Support Request will I get an e-mail response?

Yes, you will receive an e-mail response. In fact, we respond in two ways: We e-mail you and we post each reply online in your PongoResume account.

To review your Support Request history online:

  1. Log in to your Pongo account.
  2. Click the My Account link at the top of the page.
  3. Click View Support Requests.

This way, you’ll always have access to our support, even if you can't access your e-mail.

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Success Story
I loved that I could take care of ALL aspects of my search from this ONE online site! I was able to have unlimited versions of my resume and was able to create cover letters from your formats that I could tailor to each job. The TaskMANAGER part was so helpful! Getting e-mails that reminded me to make follow-up calls! WOW, I didn't forget anything. - Steve

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