The Pongo Blog
3 Questions to Ask Your Would-Be Boss at the Interview
August 09, 2010 (10:00AM) by Rick Saia, CPRW
In many ways, moving ahead in our careers depends on our bosses: the people who can motivate us, advise us, challenge us, or — on the other hand — make our lives miserable.
If you've never had a boss who made you miserable, consider yourself lucky. And if you want to wind up lucky in a new job, you need to know something about your would-be boss. That's why you should ask these three questions in your first or second interview to determine whether this is someone you’d want to work with:
What words would you use to describe the people who report to you?
- What you want to hear: A quick answer with positive-sounding words like creative, smart, friendly, or talented. The quickness of the answer indicates a good grasp of the direct reports’ individual qualities. The words, meanwhile, speak more about the boss’s attitude toward them.
- What you don't want to hear: A long pause. Or worse, phrases like diligent, serious, and hard-working. These may indicate that the boss is more interested in getting the job done than in the people who get it done.
If you had a problem with something I did, how would you tell me?
- What you want to hear: A thoughtful answer spoken in a soft tone — something like, "I'd ask you to come into my office, explain why it was a problem, and ask why and how it happened. Then, I'd ask for your ideas on how we can avoid it in the future and if there's anything I can do to help you."
- What you don't want to hear: An abrupt response such as, "I’d email you about it," or a dismissive statement about not letting it happen again (without offering solutions on how to avoid it). This may indicate an unwillingness to open up to you or help you grow on the job.
Mistakes happen, and they're often our best lessons for improving our skills. A boss who doesn't recognize that shouldn't be managing people.
Within my first three months on the job, what are some of the things you'll be expecting to see from me?
- What you want to hear: Reasonable expectations for a new hire, such as that you're mastering the role, you work well with your teammates, you show interest in learning new things even beyond your role, and that you can be trusted to get the job done.
- What you don't want to hear: A curt statement such as "I just need someone to fill the job," or expectations that go beyond what anyone could accomplish during the first few months after starting a new job.
As we struggle to recover from a hard-hitting recession, more people who’ve been stuck in jobs with bad bosses will be looking for something (and someone) better. Savvy employers are aware of that, and recognize that retaining key workers will be increasingly important for their future success. One of the most important ways of doing that is to grow and develop good managers who will help others grow in their work and chosen career paths.
What's the one thing you like to see in a boss or manager? Tell us about it.
RELATED LINKS
Must-Ask Interview Questions
What to Do When Your Boss Messes with Your Workload
How to Find Out if Your Future Boss is a Jerk
Far worse than being unemployed is being unemployed due to a poor match. We are interviewing the company too. An important reminder. Thank you.
Posted by: Edward Knopping | August 09, 2010 at 7:28 PM | Quote This Comment
Great post, Rick. I get comments all the time from folks who finally got the job and then...uh oh! There's no way to know for sure, but good to remember we also want to interview THEM - with interview personality AND instincts fully engaged. At the very least, even if we have to take the job anyway, the shock to our system will be a bit less. ;-)
Posted by: Ronnie Ann | August 10, 2010 at 2:23 PM | Quote This Comment
I was working for mobile mini in south plainfield nj every day I went out of my way for the company when others turned down work I was there. called in on saturdays when they had emergencys when I truck broke down I repaired it to get it back to the yard to save the company money to avoid towing .I was repairing the truck in the yard to avoid a dangerous problem very loose mirror that I wrote up 5 or 6 times I was trying to remove it and cut my finger the next day I was fired because I got hurt
Posted by: Don Engesser | August 13, 2010 at 8:48 PM | Quote This Comment
@ Edward and Ronnie Ann -- Thanks for the reminders that the interview is a conversation and not an interrogation!
Posted by: Rick Saia, CPRW | August 16, 2010 at 3:31 PM | Quote This Comment
Of all of the lists I've found online about job interviews and what to ask your potential boss, this has got to be one of the best--these are all directly relevant to me as the job seeker, and I'll actually remember these!
Posted by: Melissa Noelle | August 17, 2010 at 6:42 PM | Quote This Comment
Kudos to the original poster for encouraging folks to ask questions and to interview managers too.
In my very humble opinion, the fact that most companies are structured like the military, with a few protected managers at the top and the rest soundly at the bottom is not good for anyone in the long run, (regardless of whether these dictators / rulers are benevolent or not).
But... it's great that the original poster is encouraging folks to ask questions once we reach the interview with the hiring manager. We are, after all, dependent on them for our existence.
Posted by: Banksy | August 17, 2010 at 7:20 PM | Quote This Comment
@ Melissa and Banksy -- Thanks very much for the kind words.
@ Banksy -- I'm not sure whether you're right about the structure of most companies, but I'd like to think that the "militaristic" style of management is on its way to extinction.
Posted by: Rick Saia, CPRW | August 19, 2010 at 4:57 PM | Quote This Comment
Great article Rick. An interview is a two way process and it is very important that a candidate interview their potential employer and make sure there is a good match.
During the interview process it is easy to want the offer/job. The reality is 40 hours a week for three, four or maybe more years. You need to be sure that it least looks good at this stage.
Just like you don't want to marry every person you ever went on a dinner date with, likewise you don't want every job you interview for!
Posted by: Julie Holmwood | August 20, 2010 at 6:31 AM | Quote This Comment
Excellent article to remind us all that we, as employees, are not totally powerless. We offer companies what they need just as much as companies have what we need. If everyone were to slow down and really examine their potential fit at each prospective employer, I think the job market wouldn't be such a rat race.
Posted by: Rob | August 20, 2010 at 2:00 PM | Quote This Comment
@ Julie -- Right, if you're making a long-term career investment with the job, you want to be sure the boss will be compatible. That way, you avoid having the dinner date lead to a potentially nasty food fight down the road. ;-)
@ Rob - Yes, everyone needs to jump with both feet and their eyes open.
Posted by: Rick Saia, CPRW | August 20, 2010 at 3:41 PM | Quote This Comment
Such great questions especially the ones about how the boss delivers bad information. This is so key to a working relationship. Thanks for sharing!
Posted by: Kristen | August 24, 2010 at 8:52 PM | Quote This Comment
Ask an insightful question. By asking a question you gain control of the interview. Don't ask a question for the sake of asking. Be sure that the question will engage the interviewer in a conversation. This will alleviate the stress you may feel to perform.
Don't ask about salary, vacations, bonuses, and retirement, on the initial interview unless you are sure the employer is interested in employing you. If the interviewer asks what salary you want, indicate what you are earning now but that you're more excited about opportunity than in a specific salary.
Posted by: George Barendse | August 31, 2010 at 2:02 PM | Quote This Comment
@ George - I firmly believe that the more insight a question one asks, the better an impression one creates. Job seekers need to remember that the interview is not a one-way interrogation, it's a two-way conversation.
Good point about not broaching salary, vacations, etc. There's plenty of time to address that AFTER they make an offer.
Posted by: Rick Saia, CPRW | September 01, 2010 at 3:58 PM | Quote This Comment
Excellent article. I think people, myself included, forget that an interview is a meeting, and that it should be about finding the best place for you as well as persuading them you're right for the job.
A common problem in companies is, as Bansky mentioned, managers being protected and not forced to properly evaluate themselves. If it was commonplace for people to ask such questions it would hopefully lead to greater self-awareness and reflection from those in top positions as well as ensuring candidates can assess how happy they'd be at an organisation.
Posted by: Katherine | November 04, 2010 at 9:36 AM | Quote This Comment
@ Katherine -- You make good points. I've seen managers who are very self-aware, and sensitive to the thoughts and feelings of their colleagues. What's more is that they're self-confident without a need to put their egos on display.
Posted by: Rick | November 05, 2010 at 12:51 PM | Quote This Comment
I got this job by asking the panel why they do their job. What do they get out of it other than money? My reasoning is that if we are going to work together, we need to know where we are coming from and where we stand in relation to the context of the work we are going to do together. You will also quickly find out if this interview is really a two way process. It also separates jobs from vocations.
Posted by: Simon | December 16, 2010 at 5:56 AM | Quote This Comment
@ Simon -- I like your approach. Being on the same page with others who work there goes a long way toward job happiness.
Posted by: Rick | December 16, 2010 at 4:56 PM | Quote This Comment
My former bosses never offered solutions on how to avoid problems, but my current boss does and it really was an eye-opener. It was the first time that I understood what it means that my boss is accountable for my mistakes.
But if my boss asks me to step into her office I know I am in trouble, so I'd prefer her to come into my office to discus things.
Posted by: Patrick | January 27, 2011 at 6:00 AM | Quote This Comment
@ Patrick -- Thanks for your comment. That's why the second question I posed above is a good one to discuss with your would-be boss in the interview.
Posted by: Rick | January 27, 2011 at 4:29 PM | Quote This Comment